Online Dispute Resolution & eCommerce

Aura Esther Vilalta

Abstract


This working paper reflects on some relevant issues and concerns that arise within the context of setting an appropriate regulatory framework for commercial online dispute resolution. It concludes with early legal and technical insights and some proposals in order to achieve some of these goals and challenges    


Keywords


Electronic commerce; ecommerce; conflict resolution; alternative dispute resolution mechanisms; online dispute resolution; ADR; ODR; RAL; RLL; negotiation; mediation; arbitration; consumers; cross border conflicts

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